Top 10 Live Chat services for Eastern Europe

2026. Live chat service HelpCrunch upgraded its AI agent



HelpCrunch announced significant enhancements to its AI bot, which can start responding to customers via chat on a website. Instead of relying on a single source of truth, the bot now uses up to five relevant data sources to generate the most accurate response. These sources include articles from your knowledge base and its own responses. Furthermore, the developers carefully trained the AI ​​agents to better stay on topic: they now more accurately focus on information that directly corresponds to the request, with fewer unnecessary details. The bot now uses simpler, more understandable language and better follows your settings, such as response language, communication style, business rules, and priorities. You can configure these in the Advanced section of your AI agent's settings.


2022. Chat service tawk.to adds free internal CRM



tawk.to, a free service for adding chat to your website, now includes an equally free CRM system - Contacts. It allows you to easily manage all your conversations and clients directly from the tawk.to control panel. You can add an unlimited number of contacts and organizations, view conversation history for each contact, add notes, update their profiles from chats and emails, filter, and group contacts into segments. You can filter by any of over 34 attributes, including organization, social media presence, location, tags, activity dates (website, chat, or CRM), and the level of activity on your website. You can also import your contact database from a CSV file with automatic mapping of custom fields.


2021. Internet marketing platform Brevo acquired website chat Chatra



Italian marketing platform Brevo (formerly Sendinblue) has acquired one of the most popular online chat services, Chatra. Chatra tracks website visitors in real time, using location and pageview data to send personalized messages. Thus, Brevo has assembled a full stack of marketing and CRM tools that enable customer engagement via email, SMS, instant messaging, online chat, website marketing automation, and other channels. Chatra will continue to operate as a standalone app, but will no longer release new features – they will be available only in Brevo Conversations.

2021. Chaport now features chat ratings and advanced reports



Live chat service for websites Chaport has added new features that allow companies to track customer satisfaction and agent productivity. With the new "Chat Ratings" feature, agents can send customers a survey asking them to rate the chat to determine their satisfaction with the response. Customers can rate the chat using one of five emojis. The reports section has also been updated. Users can now view detailed statistics for each agent for any period. Improved reports on the number of chats, auto-invites, and agent work time have been added, and new reports on chatbots, chat ratings, and agent response times have been added.


2020. Facebook Messenger now allows you to chat on the site without account



Facebook has launched an updated Messenger chat plugin for businesses. It allows businesses to communicate directly with customers from their website. Unlike the previous version of the plugin, customers will be able to chat with company representatives without logging into their Facebook account. Instead, a "Continue as Guest" option will be available. Businesses will still have access to all chat management tools, regardless of whether customers are logged into their Facebook profile. Additionally, it will be easier for developers to integrate Messenger chat into their websites.


2019. Omnichannel customer chat Blinger raises $500K



Blinger.io, a customer support service for messaging apps and social media, has raised $500K from Admitad Invest. Blinger.io is developing a helpdesk system that allows companies to answer customer questions via messaging apps, social media, website chat and email, all from a single interface. Blinger.io offers integration with WhatsApp, Telegram, Viber, VKontakte, Facebook Messenger, and other platforms. The company operates on two models: SaaS, offering a subscription service for $15 per month per support agent, and On-premises, deploying the system on the client's servers. A one-time fee starts at $108,000. Blinger.io currently has 200 paying clients worldwide.


2017. Wix now allows to add a chat to your site



The new Wix Chat feature in the Wix website builder lets you chat with your visitors and help them out on the spot. You can chat directly from your mobile device using the Wix Mobile app, or from your computer using Wix Inbox. With Wix Chat, anyone visiting your site can instantly send you a message and start a chat. You can chat back at any time. You can even initiate chats with visitors who are viewing your site. Wix Chat is a great way to build relationships with your visitors. You can help your customers faster, increase sales, and more.