Top 7: Live Chat Services for Eastern Europe

HelpCrunch announced significant enhancements to its AI bot, which can start responding to customers via chat on a website. Instead of relying on a single source of truth, the bot now uses up to five relevant data sources to generate the most accurate response. These sources include articles from your knowledge base and its own responses. Furthermore, the developers carefully trained the AI ​​agents to better stay on topic: they now more accurately focus on information that directly corresponds to the request, with fewer unnecessary details. The bot now uses simpler, more understandable language and better follows your settings, such as response language, communication style, business rules, and priorities. You can configure these in the Advanced section of your AI agent's settings.

Chaport, a customer communication service, has released an update. One of the most important new features is email integration, which allows you to reply to customer email-messages directly from the Chaport app. Messages sent by email will be listed alongside other chats. After replying, the client will receive a regular email with your signature at the end. CRM integration has also been added for automatic data transfer between services. This integration allows you to automatically transfer customer contacts from Chaport to CRM and vice versa, create deals, and transfer conversation texts. The update also includes improved assignment rules, hotkeys, and other features.

tawk.to, a free service for adding chat to your website, now includes an equally free CRM system - Contacts. It allows you to easily manage all your conversations and clients directly from the tawk.to control panel. You can add an unlimited number of contacts and organizations, view conversation history for each contact, add notes, update their profiles from chats and emails, filter, and group contacts into segments. You can filter by any of over 34 attributes, including organization, social media presence, location, tags, activity dates (website, chat, or CRM), and the level of activity on your website. You can also import your contact database from a CSV file with automatic mapping of custom fields.

The Freshdesk Messaging live chat service now features advanced analytics, allowing you to drill down into customer request types, request volume, and other metrics to intelligently allocate resources. You can also analyze the productivity of each employee and help them address challenges.

Italian marketing platform Brevo (formerly Sendinblue) has acquired one of the most popular online chat services, Chatra. Chatra tracks website visitors in real time, using location and pageview data to send personalized messages. Thus, Brevo has assembled a full stack of marketing and CRM tools that enable customer engagement via email, SMS, instant messaging, online chat, website marketing automation, and other channels. Chatra will continue to operate as a standalone app, but will no longer release new features – they will be available only in Brevo Conversations.