Top 10 Online Survey services for Eastern Europe

2026. SurveyMonkey now offers AI-powered survey results reviews



Online survey service SurveyMonkey has added the "What the Answers Say" AI tool, which automatically summarizes open-ended question results so you can get a quick overview of the most common responses. Instead of poring over raw responses, you can rely on AI to not only summarize but also draw conclusions. Sentiment and response quality analysis are now enabled by default for all eligible plans. The developers have also updated the analysis interface, which helps you spot trends and share visualizations with your team. Additionally, they've updated closed-ended question types, replacing text-heavy tables with clear and useful visualizations for multiple-choice questions, net promoter scores, and matrix questions.


2021. Zendesk acquired survey service SurveyMonkey for $4B



Zendesk, a developer of cloud helpdesk and CRM, acquired the world's most popular service for conducting customer and employee surveys - SurveyMonkey. SurveyMonkey is very popular thanks to its free version, which is mainly limited to 10 questions per survey. Created surveys are easy to share on social networks or make accessible via a link. Responses can be exported to .xls, .pdf, .ppt, and .csv. The form can be integrated with popular programs. As for Zendesk, it was also localized in Russian quite a while ago.


2020. Microsoft launched customer feedback service Customer Voice


Microsoft has introduced Customer Voice - customer feedback collection and analysis system built on the Dynamics 365 and Power Platform platforms. The system allows users to easily create personalized surveys using pre-designed templates and send them to customers via email, SMS, and instant messaging. A feedback form can also be embedded on a corporate website and social media platforms. Customer reviews and ratings are automatically uploaded to customer cards in Dynamics 365 and are also available in other Microsoft business applications to provide contextual analytics (for example, Dynamics 365 Customer Insights, Microsoft Power Platform Power Automate, Power Apps, and Power BI). The new service is available free to Dynamics 365 users.

2019. Viber has added a new feature: polls.



Viber now offers polling in group chats and communities. Polls work in real time. To do this, group chat participants or community administrators need to click the poll icon in the chat menu. Then, enter the question itself and up to 10 possible answers. All members of the group chat or community can vote by clicking "like" next to a specific answer. Poll results are visible immediately, as new votes are added. In a group chat, participants can see which option a particular user voted for by clicking on the corresponding answer. In communities, voting is anonymous.


2018. bpm'online's narketplace now features survey and Facebook integration add-ons



Terrasoft is actively developing its app store, Marketplace, which features various products that integrate with the bpm'online system. Recently, add-ons have been released for creating surveys, customer or employee questionnaires, a connector for integrating bpm'online with Facebook lead generation forms, a connector with the TAVIQ Profiler personality analysis service, and an add-on for automatically merging duplicate contacts.


2006. ThinkTank - service for online surveys and questionnaires



ThinkTank is a service from GroupSystems for organizing online surveys, questionnaires, brainstorming sessions, and idea generation. However, the service doesn't offer any communication tools. All it can do is compile an ordered list of questions (ideas) and collect responses (evaluations) from your virtual workgroup, then generate a beautiful report or import the results into a document. In principle, for $54 per participant per month, the effectiveness of such a service seems very questionable. Perhaps this service could be recommended for larger (20+) groups. This service is notable for being developed on the OpenLaszlo platform, meaning it offers a richer interface than Ajax applications.