Top 10 Omnichannel Messaging Platforms for Eastern Europe

2025. Customer communication service Manychat has raised $140M



ManyChat, a chatbot creation service founded by Mikael Yang, son of ABBYY co-founder David Yang, has raised $140M Series B funding round, with the American company Summit Partners serving as the lead investor. Mikael Yang launched Manychat in 2015. The service helps businesses create chatbots for messaging apps. As of April 2025, Manychat has approximately 1.5 million customers in 170 countries worldwide, including companies such as Nike, the New York Times and Yahoo. Manychat is said to send "billions" of messages annually on behalf of users across TikTok, Instagram, WhatsApp and other platforms.


2024. Chaport added email integration



Chaport, a customer communication service, has released an update. One of the most important new features is email integration, which allows you to reply to customer email-messages directly from the Chaport app. Messages sent by email will be listed alongside other chats. After replying, the client will receive a regular email with your signature at the end. CRM integration has also been added for automatic data transfer between services. This integration allows you to automatically transfer customer contacts from Chaport to CRM and vice versa, create deals, and transfer conversation texts. The update also includes improved assignment rules, hotkeys, and other features.


2019. Omnichannel customer chat Blinger raises $500K



Blinger.io, a customer support service for messaging apps and social media, has raised $500K from Admitad Invest. Blinger.io is developing a helpdesk system that allows companies to answer customer questions via messaging apps, social media, website chat and email, all from a single interface. Blinger.io offers integration with WhatsApp, Telegram, Viber, VKontakte, Facebook Messenger, and other platforms. The company operates on two models: SaaS, offering a subscription service for $15 per month per support agent, and On-premises, deploying the system on the client's servers. A one-time fee starts at $108,000. Blinger.io currently has 200 paying clients worldwide.

2015. bpm'online 7.6 gets omnichannel communications console



Terrasoft has released a new version of its SaaS platform, bpm’online 7.6. The key advantage of the new version is a single console for various communication channels: calls, email, and social media. All email messages are now also available in the communication panel. Also tools for processing emails have been added: linking them to contacts, sales, or other bpm’online objects. The system automatically establishes links with objects if they are mentioned in the email. Updated integration with Facebook provides simple mechanisms for searching contact and company profiles on social media, as well as obtaining up-to-date contact information. New telephony features have been added: when making or transferring calls, an extension dialing panel is available, for example, for navigating through IVR options. Users can also communicate with each other via video calls, create lists of favorite numbers, and listen to call recordings.