Helpdesk Software for Moldova

2025. Desk.md - CRM system for doing business in Moldova


Desk.md is a ready-made and intuitive software which (according to the developers) is tailored for businesses in Moldova. Each client gets a personal account where they can track their orders, work, invoices, payments, tasks and projects. The system's functionality also includes invoices, bills, estimates with details and your company logo, payment tracking, lead tracking (plus a manager responsible for them), contract tracking, a task dashboard in the form of a convenient calendar or task list, automatic reminders, a to-do list tracker, and company expense tracking. Expense invoices can be automated and repeated every day, week, month, or year. You can generate reports and get a clear picture of your company's expenses and income. The interface is available in Russian and Romanian. Prices start from 500 lei/month for 1 admin and 2 users.


2025. Deskie replaced article editor in knowledge base



A new version of the WYSIWYG editor has been implemented in the interface for creating and editing articles in the Deskie knowledge base. It was written from scratch in pure JavaScript, so it should perform significantly better than the previous version. The interface remains predictable and intuitive, so it should be easy to figure out on your own. The editor panel contains everything you need for working with text and inserting elements. Most of the elements are familiar and allow you to format text, add hyperlinks, switch to source code mode, and more. Key changes include block-based layout, quick addition of ready-made information blocks and creation of custom ones, access to the CSS editor directly from the article page, and the ability to set styles for a specific publication. We will discuss these changes in more detail and also highlight some useful new tools.


2025. HelpDeskEddy gets navigation bar



HelpDeskEddy has added multi-level navigation bar that can now be applied to the Helpdesk system's ticket interface. This allows to add custom links and quickly navigate to various CRM systems, personal accounts, online stores, and other links at the administrator's discretion. The bar can also accommodate multi-level drop-down lists and fully customize its content and appearance. A notification feed for employees and clients has also been added. It can be used to post updates, communicate important news, propose, and more. Administrators can customize the bar's content: they can edit the text, style, size, and color of the bar.

2022. New Chatbot Customization in Freshdesk Messaging



An inactivity timer is now available in the Freshdesk Messaging chatbot builder (new name: Freshchat). It allows you to set a period of inactivity in a conversation with a customer. After this period, the bot will, depending on the situation, close the chat, transfer the conversation to an agent, or perform another preset action.


2016. Zoho unveiled Zoho Desk - context-aware free helpdesk software


Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person. Zoho Desk provides free version for three agents.


2013. Zendesk launched new self-service portal


Customer support gurus from Zendesk have come to the conclusion (from their own experience) that most customers prefer to use self-service tools and quickly find the answer to their questions, rather than email/call support. That's why they developed (as they say) the world's best self-service portal Zendesk Help Center. It combines support forums (customer community), knowledge base and customer spaces, where they can send private or public requests. It supports mobile access (both for clients and tech support staff) and provides integration with social networks Facebook and Twitter. And the coolest feature of the new tool is the template editor that allows you to "seamlessly" integrate self-service portal in your website. You can choose a template from the library and edit it at the HTML level.