Zoho CRM

2016. Zoho CRM 2016 is now available


Zoho unveiled the new version of its Zoho CRM. The biggest release ever brings multichannel sales, a brand-new email client for salespeople, a marketplace where developers can connect with end users, and other features. Multichannel support for phone, email, live chat, social media, and in-person meetings will let your team make the most of every interaction at a moment’s notice. The new gamification layer Gamescope allows to set up peer-to-peer contests for your teams and make selling fun. You can use badges and trophies to reward best practices and keep your team motivated and see who your top performers are and who could use some more coaching with insights from Advanced CRM Analytics. Zoho Marketplace offers extensions from major SaaS vendors, including MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge and SMS-Magic.


2015. Zoho CRM is now free for 10 users



In order to celebrate 10 years from the launch of Zoho CRM and double-down its commitment to small businesses, Zoho announced free Zoho CRM for up to 10 users. Of course they continue offering other editions, including Zoho CRMPlus, for those whose business needs have evolved. The Free10 plan includes leads, accounts, contacts, sales opportunities, web forms; workflow rule to automate sales follow-ups; documents module to share sales collateral with team; user permissions through roles and profiles. You can seamlessly integrate Zoho CRM with other Zoho business apps, like Campaigns, Support, SalesIQ, Survey, Projects, Reports, Google Apps and other third-party services.


2014. Zoho CRM adds Google AdWords integration, website and social media analytics



Zoho announced the biggest CRM update ever - Zoho CRM Plus. It allows to connect your Google AdWords account to Zoho CRM account so all your data-driven insights are in one place. Thus you’ll be able to close the loop between your online spending and your offline conversions. Another new feature - Zoho SalesIQ provides real-time website visitor intelligence for sales and marketing teams, enabling them to engage visitors, qualify and get them into the sales funnel. Unlike traditional website analytics that focus on aggregate visitor data, Zoho SalesIQ provides intelligence at the individual visitor level. And the third new feature - Zoho Social - provides actionable insights for marketers and companies who want to increase their social media engagement with better content, real-time monitoring and advanced analytics. Zoho CRM Plus is available for $50 per user per month.


2013. Zoho Survey - app for creating customer surveys


Driven by the hot marketing app market Zoho has released one more tool for marketers - Zoho Survey. It's a service that will help you easily create professional surveys, distribute them to your customers wherever they are and analyze their responses. You can use one of the templates, insert your logo, add variety of field types (text, checkboxes, radiobuttons, comboboxes), and even automation scripts (for example, the next field appears depending on the previous choice). Forms created in Zoho Survey work well in mobile browsers. They can also be published on Facebook page and inserted in emails in MailChimp and Zoho Campaigns. The survey results are represented in beautiful reports or in Zoho Sheet tables. The free version allows to create unlimited number of surveys, but with limitation in the number of questions (up to 15) and number of responces (up to 150 per survey).