Support Chat Software for Eastern Europe

2025. Deskie added termination warnings to support chat



Active chats in Deskie are displayed in a separate window, accessible via the chat icon in the upper-right corner of the agent's account. Chats automatically end after a preset timeout period. Once ended, chats are moved to the all-in-one ticket list, and any new message from the user or agent will reactivate them. Previously, chats could automatically end without any visible notification - even if the agent was still working on them, for example, preparing a response or simultaneously communicating with another customer. In such situations, formerly agent had to go to the all-in-one ticket list, find the relevant ticket next to the chat with the "open" status and send a response to continue the conversation. Now, Deskie will warn you in advance of the impending automatic end of an active chat and offer the option to keep it active.


2022. Freshdesk Messaging reverts to the old name Freshchat



Freshdesk Messaging has returned to its roots and changed its name back to Freshchat, but all the features and interface remain the same. You can still use Freshworks' modern livechat solution, respond to customers in any convenient channel, create bots, and save resources with Freshchat.


2020. Facebook launched app for managing business accounts on Instagram and Messenger



Facebook has launched the Facebook Business Suite app, which allows businesses to manage their Facebook, Instagram, and Messenger business accounts from a single interface. With the Business Suite, businesses can also receive messages, notifications, and alerts from all three platforms in a single inbox, and publish and schedule content or ads across Facebook and Instagram simultaneously. The app also features analytics, allowing you to see which content is best suited for each app. This app is ideal for small businesses that don't always have large social media teams.

2017. Facebook Messenger can be used as a support chat on website



If most of your customers use Facebook, you'll love the new tool the social network has released specifically for businesses. This plugin allows to embed a support chat on business website, powered by Facebook Messenger. It works on both the main and mobile versions of your website. After starting a conversation, users can close the website and continue the conversation through the app and web version of Messenger. This chat will also support all Messenger features, including file and image sharing, payments, bots, and more. To install the chat on your website, submit a request here.


2016. Salesforce adds messaging to Service Cloud



Salesforce launched LiveMessage, a tool that helps customer service reps manage messaging traffic just like any customer interactions in Service Cloud. It supports SMS/MMS and Facebook Messenger, but over the next year the company expects to add support for other message apps, as well. This new functionality is built with technology that came from the HeyWire acquisition in September. All of the message traffic, regardless of the tool, appears in a tabbed view in Service Cloud, just as it does with phone or web chats.


2016. Zendesk introduced Zendesk Message



Zendesk, the leading customer support software, adds the new feature - Message - the messaging product that helps businesses engage customers on their favorite messaging platforms. The first of these messaging platforms is Facebook Messenger. Zendesk Message is easy to use and designed specifically for messaging. Since messaging interactions tend to occur in short bursts, the tool makes it easy for agents to move quickly from one conversation to the next, while keeping it easy to assign, own and resolve conversations. Agents will be able to easily reference important events in a long conversation stream with features like timeline.


2013. Salesforce and Zoho launch support chat apps



Yesterday Salesforce said: "Customers want to get support via their phones." Stop! This is how it was before. If something happened, you took your phone and called support. And then Salesforce said that people don't want to call, but want to get support online - on the provider site or in social networks. And now, we should call again? No. Salesforce means that now people want to get convenient online support, not only via computer, but also via their small phones. That is why yesterday Salesforce launched the new mobile app Service Cloud Mobile, which includes mobile chat, mobile knowledge base interface, and even mobile browsing (co-browsing). And all these features can be embedded directly into your mobile app, providing maximum convenience for customers. The chat service costs $50/month for 1 operator. ***