Helpdesk Software for Latvia

2025. Deskie updated its Emoji panel



Customer support service Deskie has updated its emoji library, added new features and optimized the dashboard, making it more user-friendly for agents and improving customer communication. Nearly 500 new icons have been added, along with a search function (you can now find emoji by keyword in both English and Turkish). The editor now displays the emoji itself, not their codes. Emoji are now available in macros and rule actions. The list of recently used emoji has been expanded to 18. Agents and administrators have separate "Recently Used" lists. However, the same list is used within a single account, even if you log in from a different browser or device.


2021. Freshdesk integrated with WhatsApp



The Freshdesk helpdesk system now offers free integration with WhatsApp. Previously, using the popular messenger was a paid add-on, but now, with the Pro and Enterprise plans, you can link up to 10 WhatsApp numbers for free. This isn't the only improvement to working with WhatsApp—numbers from any country can now be linked, allowing you to support clients worldwide. The integration setup page has also been simplified and simplified.


2021. HelpDeskEddy unveiled its own Marketplace


The developers of the popular helpdesk system HelpDeskEddy have launched their own marketplace, which already offers dozens of apps for their platform. This feature will significantly expand the system's capabilities. Plugins allow you to integrate HelpDeskEddy with other CRM systems, manage the system's interface, and customize the system to meet specific client needs without changing the core system. Any user of the system can develop and use their own app (not yet available on the marketplace), and adding your own app to the store is handled through support. Currently, all available plugins are free.

2020. ServiceNow acquires AI-based IT monitoring startup Loom Systems



ServiceNow has acquired Loom Systems, an Israeli startup that specializes in AIOps. The companies did not reveal the purchase price. ServiceNow is first and foremost a company trying to digitize the service process, however that manifests itself. IT service operations is a big part of that. Companies can monitor their systems, wait until a problem happens and then try to track down the cause and fix it - or, they can use the power of artificial intelligence to find potential dangers to the system health and neutralize them before they become major problems. That’s what an AIOps product like Loom’s can bring to the table. By joining forces, the companies want to bring together AI innovations and ServiceNow’s AIOps capabilities to help customers prevent and fix IT issues before they become problems.


2016. Zendesk expands beyond the help desk



Customer service app Zendesk unveiled a new product Zendesk Explore that provides analytics to measure and understand the entire customer experience. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. It's taking data from Zendesk’s myriad tools or third-party systems like customer data in Salesforce, buying history in Shopify or web analytics from Google Analytics and pulling it all together into one central place. It can deliver this information, regardless of role to get a much fuller view of the customer than you can get with bits of information trapped inside application silos.