Top 10: Helpdesk for Eastern Europe

Comprehensive online customer support system with AI chat-bots and agents. It includes a ticket management system, knowledge base, client portal, chat and document management system. Extensive customization options include departments, user groups, permissions, ticket acceptance via email (from multiple email addresses) and a website form. Email/SMS notifications, email templates and workload analysis for employees and clients are also available.

Agentic service platform for organizing a unified customer service center and internal business units within an enterprise, utilizing ITIL recommendations. Process automation functionality, as well as handling requests, problems, changes, service levels, configurations, knowledge and releases, enable effective interaction with both external clients and internal departments. The system is flexibly configurable and easily scalable.

Complete service platform powered by humans, AI agents and trusted data. Allows to monitor social media for mentions of your company's products and communicate with customers on Facebook, Twitter and other social networks. It includes a knowledge base, a customer portal with a community, and online chat. Integration with email and telephony is also available.

SaaS customer support system with gamification elements. Mobile version available. Email integration, client portal. AI Agents automate 50+ prebuilt workflows.

Multifunctional Helpdesk system with a web interface for managing tickets, emails, contacts, files, SLA contracts and tasks (for collaboration). Includes self-service portal modules, live chat, desktop sharing, client portal, visitor monitoring system. SaaS version available.

Complete customer service solution that brings together customer conversations from all channels, giving agents the context they need. Provides dashboards for better service quality, AI agents that are purpose-built for
the voice channel and designed to understand natural speech, take action, and resolve issues without needing to escalate.

Free, open-source ticketing system (written in Perl). Excellent email integration. Supports multiple platforms, databases and LDAP. Many minor details are automated. Flexible reporting, extensive search and user management capabilities. Integration with existing customer and employee databases is possible. The system is easily expandable with additional modules: knowledge base/FAQ, calendar, file manager, ITSM and more.

Free, open-source technical support ticket management system. Ticket acceptance and assignment via email. Customer correspondence regarding tickets. Assignment to the specialist who first responded. SLA monitoring (notifications when the maximum response time has been reached). Support for maintaining a knowledge base (response templates).

SaaS Helpdesk that includes a ticket management system, knowledge base, customer portal, email integration, contact/company database (integrated with Zoho CRM), product and contract catalogs (SLA), workflow engine (for ticket automation), control panel, tasks, notifications (email and SMS), reports and access right system. It offers extensive customization options.

Online customer support system that allows to handle customer inquiries via email, live chat, Twitter, Facebook and company's website. It includes a customer forum for posting complaints and suggestions, dashboard for monitoring the status of their inquiries and communicating with support and knowledge base.

Free, open-source helpdesk system with a web interface. It offers extensive customization options. Supports Windows authentication. A client interface allows you to submit and track requests. A built-in report editor is also included. Written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows Server running IIS.

Super lightweight and powerful free open source help desk with shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. Multilingual 100% Mobile-friendly. Unlimited support agents, tickets, mailboxes, etc.