Zoho Desk
SaaS Helpdesk that includes a ticket management system, knowledge base, customer portal, email integration, contact/company database (integrated with Zoho CRM), product and contract catalogs (SLA), workflow engine (for ticket automation), control panel, tasks, notifications (email and SMS), reports and access right system. It offers extensive customization options.
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News about Zoho Desk
2016. Zoho unveiled Zoho Desk - context-aware free helpdesk software
Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person. Zoho Desk provides free version for three agents.
