Agentforce

2024. Salesforce Unveils AI Agent Platform to Replace Einstein



Salesforce announced the launch of a new no-code platform for developing and orchestrating AI agents called Agentforce. This platform will replace Salesforce's Einstein copypilot. Agents differ from copypilots in that they are designed for specific business tasks. Furthermore, they don't wait for a user request, but can be activated by various system events. Salesforce CEO Marc Benioff said that Salesforce intentionally abandoned the term "copilot" to avoid association with copypilots in competing Microsoft Dynamics 365. He compared Microsoft's copypilots to "Clipppy 2.0" (referring to the famous paperclip character from the old Word), hinting at inaccurate responses and the risk of data leaks.


2023. Salesforce introduces Einstein Copilot Studio to help customers customize their AI



In a move sure to intrigue and possibly befuddle the uninitiated, Salesforce has rolled out something grandly named Einstein Copilot Studio, an ingenious contraption that lets users twist and turn the base Einstein GPT and Einstein Copilot features to their heart's content. This marvel of modern wizardry is assembled from three slightly mystical components – prompt builder, skills builder and model builder – each one designed to grant mortals an unprecedented degree of customization. The prompt builder, for instance, offers the tantalizing opportunity to fiddle with prompt templates, making it possible for customers to inject a bit of personal flair: think prompts brimming with references to their own products, brands and secretive bits of business lore known only to them (and possibly their accountant). Then, of course, there’s the skills builder, which takes things a step further by enabling companies to embed actions right into their prompts, so Copilot can roll up its sleeves and do more than just spit out data and answer questions. All of this, in a sweeping gesture of customization, places organizations firmly in the driver’s seat, allowing them to dictate which workflows Copilot can poke around in and which it cannot, marking a rather momentous stride forward for those who crave absolute control (or as close to it as one can get in the Salesforce galaxy).


2016. Salesforce is building its own artificial intelligence – Einstein



Salesforce is developing its own artificial intelligence, Einstein, which, according to the company's CEO, Marc Benioff, is in no way inferior to IBM Watson and other competitors. Benioff said that AI will be integrated into all of the company's products: sales, time management, collaboration, customer support, marketing automation, and business analytics. Over the past year, Salesforce has acquired five startups developing elements of AI: MinHash (a virtual assistant for marketers), RelateIQ (a system for analyzing business connections), Implisit (a predictive analytics system), PredictionIO (a machine learning platform), and Tempo (a calendar with a virtual assistant). The company now employs a team of 175 AI specialists.