Распознавание речи для бизнеса

2021. Oki-Toki updated its Speech Analytics



The developers of Oki-Toki have abandoned the monetization of transcripts, making them free. They focused on making transcripts not just a standalone feature, but a tool for automated speech analytics for operators. Now, analysis and transcription of recordings are available to the operator. You can create your own rules, dictionaries of monitored words, connect them to projects, and track violations, sales, and other important trigger words in real time. Combine it with the quality control tool to speed up call review—calls will be tagged. If you only need to track specific calls, you can now filter by rules, just like hashtags in CRM.


2021. Microsoft is acquiring Nuance for $19.7B



Microsoft will acquire Nuance Communications, a leader in speech to text software, for $19.7 billion. The company says this was about increasing its presence in the healthcare vertical, a place where Nuance has done well in recent years. In fact, the company announced the Microsoft Cloud for Healthcare last year, and this deal is about accelerating its presence there. Nuance’s products in this area include Dragon Ambient eXperience, Dragon Medical One and PowerScribe One for radiology reporting. Nuance has a number of products including Dragon Dictate, a consumer and business text to speech product that dates back to the early 1990s.


2019. GoToMeeting has improved its interface and speech recognition


LogMeIn has released a new version of its popular video conferencing system, GoToMeeting. It features a completely redesigned user interface, unified across devices. The developers have also improved audio quality, promising high quality even on slow internet connections. For capturing the results of video meetings, new features include real-time notes and speech recognition, allowing users to read video conference logs as dialogue. Meeting organizers can now create branded virtual meeting rooms and gather their teams for communication and collaboration at any time. Integrations with Office 365, Outlook, Google Calendar, and Slack have been updated.