Распознавание эмоций для бизнеса - обзор

2018. How Zia voice assistant in Zoho CRM, works


Zoho CRM recently added a built-in voice assistant – Zia. She can answer questions about meeting schedules, product availability, create orders in the system, change deal statuses, and generate and display reports based on voice-defined parameters. She also identifies the emotional tone of incoming emails, allowing you to respond more quickly to angry customers. Virtual assistants in CRM are the new trend. Salesforce already has Einstein, and Microsoft CRM has Cortana.