Helpdesk Software for Lithuania

2025. Service Desk.iQ - helpdesk system for Lithuania



Service Desk.iQ is a software for automating the maintenance of specialized equipment of various types. The solution enables assignment, timely execution and closure of customer service requests based on established contractual obligation control parameters (SLA). Service Desk.iQ also allows for the management of material and technical resources, provides data for comprehensive business analytics, including reports on the performance of individual service engineers and entire departments, the movement of equipment and spare parts in the warehouse, and the cost of providing services. The solution complies with ITIL V3 recommendations and the international standard for service management and ISO 20000


2025. HelpDeskEddy updated UI of the ticket list



The developers of HelpDeskEddy have redesigned the helpdesk system's ticket interface, taking into account current UI/UX trends and user feedback. The ticket list now offers significantly more space and less visual clutter. The arrangement of filters, labels, search buttons, status colors, priorities, and ticket types has been redesigned, along with many other improvements - all to make it easier for operators to work and more conveniently handle customer requests.


2025. Deskie improved response templates for WhatsApp Business



WhatsApp Business accounts have a 24-hour window during which you can freely respond to customers with regular text messages. After this window, you can only send templates registered and approved by Meta. These templates are also used to start conversations with users who have never messaged you before. Previously, sending such templates to Deskie required manually composing messages that exactly matched the text of the approved template. Any minor discrepancy resulted in an error. Now, the service's developers have improved the logic for processing these templates so that agents no longer waste time comparing the text of their message with the approved template. Approved Meta templates are now automatically uploaded to Deskie and appear in the macro list at the bottom, after shared and personal macros.

2018. Freshdesk integrated with business messenger Slack



Freshdesk has integrated with to allow automate collaboration between teams and stay up-to-date on ticket developments within support team. The integration supports automatic notification of ticket-related changes to your Slack channels. You can send ticket-related messages to specific user groups in Slack, send messages to support agents about the tickets assigned to them, and notify them of changes made to those tickets. You can also convert messages sent to Slack directly into tickets within Freshdesk. This integration will be very useful for companies and teams that use or plan to use Slack for coordination and messaging within their organization.


2016. Zendesk introduced Zendesk Message



Zendesk, the leading customer support software, adds the new feature - Message - the messaging product that helps businesses engage customers on their favorite messaging platforms. The first of these messaging platforms is Facebook Messenger. Zendesk Message is easy to use and designed specifically for messaging. Since messaging interactions tend to occur in short bursts, the tool makes it easy for agents to move quickly from one conversation to the next, while keeping it easy to assign, own and resolve conversations. Agents will be able to easily reference important events in a long conversation stream with features like timeline.