Top 10: IT Service Desk (ITSM) системы

Cloud-based IT service management platform that allows to automate core IT processes and manage incidents, problems, and changes with ITSM tools. Uses AI capabilities to automate core IT processes and help IT organizations deliver secure and reliable IT services.

Agentic service platform for organizing a unified customer service center and internal business units within an enterprise, utilizing ITIL recommendations. Process automation functionality, as well as handling requests, problems, changes, service levels, configurations, knowledge and releases, enable effective interaction with both external clients and internal departments. The system is flexibly configurable and easily scalable.

IT service management system that automates IT processes in accordance with ITIL. It enables quick implementation and configuration of processes without programming thanks to its low-code platform. It includes ready-made service tools (CMDB, service portals, etc.) for scaling within the ESM, a user-friendly UI/UX, analytics, and zero-downtime updates.

IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-

Free, open-source ticketing system (written in Perl). Excellent email integration. Supports multiple platforms, databases and LDAP. Many minor details are automated. Flexible reporting, extensive search and user management capabilities. Integration with existing customer and employee databases is possible. The system is easily expandable with additional modules: knowledge base/FAQ, calendar, file manager, ITSM and more.

Free, open-source technical support ticket management system. Ticket acceptance and assignment via email. Customer correspondence regarding tickets. Assignment to the specialist who first responded. SLA monitoring (notifications when the maximum response time has been reached). Support for maintaining a knowledge base (response templates).

Easy-to-use web-based service desk from Zoho. It consists of several modules: request processing, asset tracking, procurement, contract management, self-service portal and knowledge base. It also features a mobile interface and allows you to track software licenses.

Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.

SysAid is an IT service management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.

OMNITRACKER is a powerful tool to adapt processes to your needs. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes.