SAP Joule
SAP's platform for creating AI assistants and agents to automate all core functions of SAP business process solutions. It transforms disparate data and tasks into intelligent, interconnected workflows that improve decision making and create a unified AI experience across SAP and third-party systems.
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News about SAP Joule
2024. SAP added AI agents
A year ago, SAP ERP introduced built-in AI chat assistant Joule. Now, the company is adding AI agents to work alongside it – highly specialized virtual experts (in HR, finance, procurement, marketing, etc.) that can autonomously perform specific tasks and even complex business processes consisting of several steps. And most importantly, they can interact with each other. These agents can work under the supervision of employees, but don't always require direct human intervention. For example, resolving a payment refund dispute, which typically involves forwarding messages between departments, correcting invoice errors, or analyzing payment rejections. Joule will soon be able to perform all of these tasks autonomously.
