HelpDeskEddy
Comprehensive online customer support system with AI chat-bots and agents. It includes a ticket management system, knowledge base, client portal, chat and document management system. Extensive customization options include departments, user groups, permissions, ticket acceptance via email (from multiple email addresses) and a website form. Email/SMS notifications, email templates and workload analysis for employees and clients are also available.
Comments: 15
Comments: 15
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News about HelpDeskEddy
2022. HelpDeskEddy gets new tool for ticket distributing
HelpDeskEddy now has a new mode EddyPlay (similar to Zendesk's Play mode), which prevents operators from selecting the simplest tickets or the requests they like most. The tool adds a button that, when clicked, automatically opens and assigns a ticket from an open filter that was received earlier than others, is still unassigned, and whose last response was from a client. This functionality significantly optimizes the process and speed of ticket processing, making distribution fair and convenient for employees.
2014. HelpDeskEddy automates customer support and document management
Latvian service HelpDeskEddy is a fairly powerful online customer support system. It includes the HelpDesk ticket management system, knowledge base, client portal, chat, time tracking system, and document management system. Users have extensive customization options: departments, user groups, permissions, and the ability to receive tickets via email (from multiple mailboxes) and through a website form. Email/SMS notifications, email templates, and an analysis of employee and client workloads are also available. The system is offered as SaaS by default, but custom implementation is possible with individual modifications and the programming of specific business processes (including on the client's server). The SaaS version costs 5 euros per month per user.
