ServiceNow

30.01.26. ServiceNow becomes a conduit for OpenAI and Antrophic in the Enterprise



ServiceNow, the developer of IT infrastructure management software, during one week signed partnerships with both major AI providers, OpenAI and Anthropic. This partnership involves embedding AI models into the ServiceNow platform for operations automation, specifically into ServiceNow Build Agent, an AI agent builder that allows developers to create agent-based workflows and develop applications. The company states that customers need the right model for the right task, and that each model has its own strengths. A look at the main page of ServiceNow's website now shows how the company is already positioning itself as a solution for embedding agent-based AI into workflows, ensuring their security, scalability and the ability to achieve measurable results.


2025. ServiceNow acquired industrial security system Armis Centrix



ServiceNow, an IT infrastructure management system developer, has acquired cybersecurity startup Armis for $7.75 billion. Armis creates critical infrastructure security software used by Fortune 500 companies and government agencies. Armis Centrix is ​​a cloud-based cyberthreat management platform that provides real-time visibility, risk assessment and proactive protection across the entire digital attack surface, as well as compliance reporting. Powered by Armis AI, it continuously discovers, monitors and protects every asset, including IT, OT, IoT and IoMT devices in complex environments. The acquisition will help ServiceNow expand its cybersecurity offerings.


2021. ServiceNow acquired RPA startup Intellibot



IT service management vendor ServiceNow became the latest company to take the robotic process automation (RPA) plunge. It has acquired India-based RPA startup Intellibot. The purchase comes at a time where companies are looking to automate workflows across the organization. RPA provides a way to automate a set of legacy processes, which often involve humans dealing with mundane repetitive work. The company can now bring RPA natively to the platform with this acquisition, yet still use RPA bots from other vendors if that’s what the customer requires.


2021. ServiceNow adds no-code builder for Service desk agents



ServiceNow, says that distributed work has advanced the idea of putting software building into the hands of every employee. So, the company has decided to develop a new area called Creator Workflows, which are designed to help workers build new workflows suited to their needs. It provides the main development environment where users can drag and drop the components they need to build workflows that make sense for them. The templates take that ease of use a step further by providing a framework for some common tasks.


2020. ServiceNow updates its workflow automation platform



ServiceNow today announced the latest release of its workflow automation platform. With this, the company is emphasizing a number of new solutions for specific verticals, including for telcos and financial services organizations. This focus on verticals extends the company’s previous efforts to branch out beyond the core IT management capabilities that defined its business during its early years. The company is also adding new features for making companies more resilient in the face of crises, as well as new machine learning-based tools.


2020. ServiceNow acquires AI-based IT monitoring startup Loom Systems



ServiceNow has acquired Loom Systems, an Israeli startup that specializes in AIOps. The companies did not reveal the purchase price. ServiceNow is first and foremost a company trying to digitize the service process, however that manifests itself. IT service operations is a big part of that. Companies can monitor their systems, wait until a problem happens and then try to track down the cause and fix it - or, they can use the power of artificial intelligence to find potential dangers to the system health and neutralize them before they become major problems. That’s what an AIOps product like Loom’s can bring to the table. By joining forces, the companies want to bring together AI innovations and ServiceNow’s AIOps capabilities to help customers prevent and fix IT issues before they become problems.


2018. ServiceNow created helpdesk-chatbot platform



ServiceNow unveiled new chatbot building tool called Virtual Agent that provides developers a way to create an automated bot-driven process for routine helpdesk requests. The company claims that you can build these bots to provide end-to-end service. Meaning if you tell the bot you need a new phone, it can pull your records, understand what you currently have and order a new one all in the same interaction — and all within a common messaging interface such as Slack or Microsoft Teams. It also works for customer service transactions to process routine customer inquiries without having to route them to a CSR to answer typical questions.