Service Creatio
Agentic service platform for organizing a unified customer service center and internal business units within an enterprise, utilizing ITIL recommendations. Process automation functionality, as well as handling requests, problems, changes, service levels, configurations, knowledge and releases, enable effective interaction with both external clients and internal departments. The system is flexibly configurable and easily scalable.
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2014. BPMonline Service Desk has become more accessible for small service departments
Terrasoft has introduced a new version of its BPMonline Service Desk system. It significantly expands email capabilities (including email notification customization and automatic registration of email requests), adds service health tracking capabilities, automatic incident registration (thanks to built-in integration with monitoring systems), expands the system's interaction with the LDAP directory, and adds a mechanism for convenient management of configuration unit passports and models. Additionally, a Team Edition for small service departments (up to 5 employees) has been released, priced at $1,500 euros per year. This edition enables automation of basic ITIL processes and includes a customer portal.
