Remote Support Software for Eastern Europe

2025. TeamViewer integrated with Google Meet



TeamViewer has implemented integration with Google Meet, simplifying remote support and improving collaboration between admins and agents and their employees. Now, instead of the traditional "Have you tried turning it off and on again?" question, IT specialists can take control of a problematic computer and repair it directly during a video call without having to install anything or open a second application. For example, an admin can initiate a discussion with a remote sales manager in Google Meet. Once the cause of the issue is determined, they can start a TeamViewer session without leaving Google Meet. From there, they can remotely access the sales manager's computer, troubleshoot the problem, and resolve it immediately.


2022. Microsoft launches a new remote help service for IT teams



Microsoft has launched some updates to Endpoint Manager that go beyond some of the traditional feature sets for similar services. Microsoft Endpoint Manager is the company’s platform for helping IT admins manage and secure large fleets of devices, something that’s become increasingly complicated since the start of the pandemic. The main new feature Microsoft is adding to the platform is “Microsoft Advanced Management” - an alternative to Teamviewer with all of the enterprise bells and whistles and identity controls through a tight integration with Azure Active Directory.


2022. LogMeIn rebrands to GoTo



LogMeIn has announced that it's being rebranded to GoTo. This makes sense, as the company's core products currently - are a line of video conferencing and remote support systems: GoToMeeting, GoToWebinar, GoToAssist and GoToMyPC (which the company acquired from Citrix in 2016 for $1.8B). Furthermore, along with the rebranding, they launched a couple more GoTo services: GoToResolve for IT infrastructure management and support, and GoToConnect, an online unified communications system (UCaaS). The company also offers collaborative corporate social network Jive and password management service LastPass. LogMeIn itself in 2019 was sold by its previous owners to investment firms Francisco Partners and Evergreen Coast Capital Corporation for $4.3B.

2019. Zoho Assist adds voice and video chat



Zoho Assist now has the complete communication kit, with voice and video chat in addition to the existing text chat. Remote support technicians can start a voice or video chat while working on their troubleshooting or demo sessions in Zoho Assist without switching applications. Communication with a client or an employee via phone or video call overcomes communication barriers and helps to understand the problem faster. In addition, if it is about international companies, the new function will save costs for international calls.


2018. Remote desktop software AnyDesk gets €6.5M funding



AnyDesk, Germany-based service that offers remote desktop software, has scored €6.5 million funding. To that end, as well as modern-day apps for Windows, MacOS, various flavours of Linux/Unix, Android and iOS, the AnyDesk team has created a proprietary video codec called “DeskRT” that has been engineered especially for graphical user interfaces. It transmits 60 frames per seconds and prioritises low latency. As a result users generally experience high quality video and sound, and image transmission that is fast and fluid enough to forget that you are using a different computer. That’s because, unlike traditional screen sharing, AnyDesk is built for collaboration.


2016. New version of Eset Remote Administrator released

Eset has released a new version of its centralized management web console, Eset Remote Administrator (ERA). New and optimized features simplify the work of IT professionals and meet the needs of both large and small companies. A quick start wizard has been developed for new users of the web console, simplifying installation and deployment in any environment. The wizard explains how ERA works and allows you to immediately move on to further work with the web console. The new version of ERA features an optimized agent deployment process. A built-in task management system minimizes downtime, as actions are performed automatically based on membership in a dynamic group, even if workstations are offline and not connected to Eset Remote Administrator, Eset said.


2014. TeamViewer 10 adds video calls and other new features


Remote support service TeamViewer released the new version 10 that includes significant performance optimizations, UI redesign and a bunch of new features. Now you can reach out to your colleagues using video and VoIP in exceptional quality for both image and audio without having to first start a meeting. You can also talk to multiple participants simultaneously in a single call, and share your screen at any time. Besides, TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Administrator now can apply setting policies, distribute them, and enforce them if necessary, all via the Management Console. Any changes to setting policies are automatically applied to all installations.