Free Helpdesk Software for Eastern Europe

2026. Wordpress.com introduced personal offline version



There are so many plugins for WordPress that it now makes sense to use it as a personal app, for example, an organizer, notepad, Helpdesk or a CRM system for an entrepreneur. But, of course, no one is going to buy hosting, domain and bother installing CMS just for that. That's why the creators of WordPress.com came up with a local offline version. You simply go to my.wordpress.net and wait for all the scripts to download for the first time. After that, the standard WordPress admin panel is saved in your browser. All posts and files are also saved there (in the browser's internal memory). Next, install the plugins. You can disconnect from the internet, but the app will continue to work. Of course, you need to understand the limitations: such an app will not work in another browser, will not be accessible over the internet on your phone, and if you reinstall the browser or accidentally clear site data, all data and files from the app will be lost.


2021. FreeScout, top open-source helpdesk translated to Russian



FreeScout is a stylish, fast, and lightweight open-source helpdesk and shared support mailbox. FreeScout runs on PHP/MySQL and can even be installed on shared hosting. And recently, Russian language support has been added to this helpdesk. Here are just some of FreeScout's features: an elegant, intuitive interface, email integration and the ability to reply to tickets directly from email, a web installer, browser push notifications, internal ticket notes, flexible email notification settings, auto-replies, free iOS and Android apps, and ticket search. Using a dedicated service, you can migrate from virtually any helpdesk to FreeScout.


2017. HelpDeskEddy to provide free SSL certificates to clients



Starting in October, the Chrome browser will pay even more attention to web services that don't have an SSL certificate. For this reason, HelpDeskEddy now automatically installs a certificate free of charge. The system also now features automatic ticket blocking, which is a significant help when clients try to put all their questions in a single ticket, especially one that's already closed, thereby corrupting the statistics and history of their requests. In the dispatcher, you can now use previously released custom fields when filtering requests and creating macros. Furthermore, new access rights management features have been added for departments and user groups. A global audit tool has been added to allow administrators to view the entire log of actions performed on system settings.

2016. Zoho unveiled Zoho Desk - context-aware free helpdesk software


Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person. Zoho Desk provides free version for three agents.


2016. Free customer service app Freshdesk scores $55 million



Freshdesk has got $55 million to move beyond the pure customer service app. The company is looking to aggressively expand across the entire product line, and this money gives them plenty of space to do that.  While they don’t intend to build a data product like Zendesk recently announced, that doesn’t mean the company doesn’t have big plans to use the data it collects in its products to deliver smarter, more data-driven functionality. In fact, they have been working on adding more intelligence to their products in 2017, even before the new funding. Ideally, the software can assist the agent to take the most reasonable course of action to help a customer, whether that customer is external or internal. Freshdesk is known for its free version for 2 agents.