CRM software for Azerbaijan

2025. CRM.az - Azerbaijani online CRM software



CRM.az is an Azerbaijani cloud-based CRM system. It allows you to manage deals on the sales dashboard, create website web forms to automate processes, manage incoming calls, send SMS messages to clients, create loyalty programs, view sales analytics, manage projects, and generate real-time reports. The system features smart search by clients, companies, and other parameters, as well as easy client list browsing. Integration with messaging apps and telephony is available. The developers recommend their system for industries such as retail, real estate, education, insurance, finance, IT, and consulting. Pricing starts at 699 rubles/year.


2022. Innovativ has become a partner of Bitrix24 in Azerbaijan



Innovativ has become an implementation partner of Bitrix24 CRM system in Azerbaijan. The company also specializes in 1C products, providing implementation, development, training and support. The company describes the product not simply as a CRM, but as an intranet portal running in the cloud. Innovativ offers both bidirectional integration of corporate websites with Bitrix24, creation of personal user accounts, development of industry-specific solutions for common tasks and CRM integration with 1C. The company has a sufficient number of qualified employees: developers, implementation specialists, and technical support.


2021. AccessBank invests in new front-office CRM



AccessBank, which implemented Microsoft Dynamics CRM in 2014, is migrating to a new operating system – CRM-BPM. The new operating system offers significant benefits for both clients and bank employees. Minimizing customer service time and automating processes are the main advantages of the new CRM-BPM system for the front office, enabling more efficient customer service. Automatic integration of this system with external systems, such as the Centralized Credit Registry, Asan Finance, and automated client creditworthiness calculations, further enhance process efficiency. Another area of ​​application for the CRM-BPM system is the Bank's Contact Center. New features such as identifying a Bank client when a call comes in and sharing their profile with a bank employee, the ability to generate leads based on sales and customer inquiries, and many other new functions will further strengthen the bank's relationship with its clients.

2008. International Bank of Azerbaijan implements SalesLogix CRM

FB Consult and the International Bank of Azerbaijan – Moscow signed an agreement to implement the SalesLogix CRM system. The implementation of FB Consult's SalesLogix CRM will help IBA-Moscow implement the Bank's strategy, specifically, providing the Bank's clients with a full range of banking products and services created using the latest technologies, as well as creating the most convenient conditions for clients to interact with the Bank. The main goal of the project is to optimize the bank's existing business processes and configure the CRM system accordingly to improve the efficiency of bank employees interacting with corporate clients. The first stage of the project includes the creation of a unified database (knowledge) of current and potential clients, regulation of sales processes, the organization of a transaction management and product accounting system, and the implementation of analytical components to forecast client profitability and objectively evaluate the performance of client department managers. The project will also include work to integrate data received into the CRM system from various Bank departments and its automated banking system.


2007. Terrasoft launched CRM implementation project at AGBank

Terrasoft has successfully completed the business consulting stage for Azerigasbank (AGBank), one of Azerbaijan's largest banks. The goal of this consulting stage was to infuse practical content into the CRM model developed during the previous stages of the project. Terrasoft's business consultants were tasked with improving existing and developing new business processes and procedures for working with various client segments, as well as increasing business efficiency through the implementation of Terrasoft CRM. As a result of the consulting, a number of changes were proposed to improve the bank's operations: a segmentation model was developed for the bank's corporate and retail clients; client retention and acquisition procedures were refined, as well as partnership management procedures taking into account the client lifecycle.