Top 6: Системы для организации Call-центра

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

US-based comprehensive PBX and call center management system. It handles everything from call center management to daily employee meetings.

With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

Cloud contact center. Includes solutions for cost savings on communications services, monitoring and comparing agent performance, data management and operational security.

SIP softphone for business + call center management system. Collects online statistics and records all calls. Easily connects to CRM and Excel.