ManageEngine ServiceDesk
Easy-to-use web-based service desk from Zoho. It consists of several modules: request processing, asset tracking, procurement, contract management, self-service portal and knowledge base. It also features a mobile interface and allows you to track software licenses.
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2010. ManageEngine ServiceDesk Plus 8.0 for Windows/Linux Released
Zoho has released a new version of ITSM software ManageEngine ServiceDesk Plus 8.0. It features a service catalog, allowing IT staff to create and publish a list of available IT services and automate request processing for each of these services. An updated configuration management module makes it easier to scan computers on the network without opening ports or disabling firewalls. Furthermore, the new version expands the API interface and improves the intelligent ticket distribution system. Tickets are now distributed among IT support staff based on their area of expertise, workload, and request importance. As a reminder, ManageEngine ServiceDesk Plus is a web-based system that can be installed on your Windows/Linux server. Pricing starts at $495 for the standard version.
2010. SaaS version of ManageEngine ServiceDesk is generally available
After six months of closed beta testing, Zoho has announced the general availability of its SaaS ITSM system ServiceDesk Plus On-Demand. The solution is designed for small and medium businesses, complies with ITIL library requirements, and includes tools for incident management, problem management, change management, release management, and configuration management. Now IT administrators can manage their IT infrastructure even while on vacation at the beach. The standard version of the system costs $29 per month per user (technical specialist).
2009. Zoho Launches Cloud Version of ManageEngine
Zoho has made its IT infrastructure management system, ManageEngine, available in the cloud. Specifically, only its network monitoring module, OpManager, is currently available in SaaS format. OpManager is an easy-to-use and affordable network monitoring solution. It monitors network devices such as routers, switches, load balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and anything else with an IP address connected to the network. OpManager continuously monitors the network and provides comprehensive visibility and control. If an issue occurs, you can easily identify the root cause and resolve it before it impacts operations. OpManager provides comprehensive visibility and analytics across your network infrastructure, including local devices, wireless networks, WAN connections, peripherals such as printers, and even access points. OpManager also provides integrated troubleshooting resources through planning and configuration management.
