SimpleOne ITSM
IT service management system that automates IT processes in accordance with ITIL. It enables quick implementation and configuration of processes without programming thanks to its low-code platform. It includes ready-made service tools (CMDB, service portals, etc.) for scaling within the ESM, a user-friendly UI/UX, analytics, and zero-downtime updates.
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News about SimpleOne ITSM
2024. SimpleOne ITSM added tool for planning complex changes
The new version of SimpleOne ITSM introduces dedicated "Change Planning" widget, which allows you to customize the sequence and interrelationship of tasks for various stages of the change management process. Now, specialists can easily decompose the work involved in preparing, implementing, validating, and rolling back complex changes, track their status, and coordinate the actions of multiple performers. The planner is designed to simplify the organization of work on implementing major changes to the IT infrastructure involving multiple stakeholders. Now, agents, change managers and other process participants can more effectively decompose tasks, monitor their implementation and coordinate the work of specialists.
2022. SimpleOne ITSM gets new module for monitoring and managing events
SimpleOne ITSM has got a new module "Monitoring and Event Management", which tracks system events and filters out messages that do not require a response. This module allows to manage events throughout their entire lifecycle and prevent their negative impact on service levels. A key feature of this module is that it not only automatically responds to messages from the monitoring system, but also filters out events that do not require a response. This module allows to integrate SimpleOne with any active monitoring system (AMS) that supports REST API integration to monitor system stability and performance. The module's tools allow you to flexibly configure various event response rules to eliminate their negative impact on your business.
