Zoho CRM

2024. Zoho CRM aims to consolidate all customer operations in one system



Zoho CEO Sridhar Vembu personally unveiled the new version of Zoho CRM, called Zoho CRM for Everyone. The idea is that it allows sales teams to communicate and coordinate with other customer-facing teams from a single location. For example, the CRM allows account managers to engage an engineer to demonstrate a product to a client, or a marketer to analyze the ROI of campaigns for specific deals. A community specialist can manage partner engagement events. While they may all use different core apps for their work, they can now collaborate within the CRM to manage a shared customer experience. Furthermore, the new version provides developers with a unified framework for creating client apps for iOS, macOS, and Android.


2018. How Zia voice assistant in Zoho CRM, works


Zoho CRM recently added a built-in voice assistant – Zia. She can answer questions about meeting schedules, product availability, create orders in the system, change deal statuses, and generate and display reports based on voice-defined parameters. She also identifies the emotional tone of incoming emails, allowing you to respond more quickly to angry customers. Virtual assistants in CRM are the new trend. Salesforce already has Einstein, and Microsoft CRM has Cortana.


2016. Zoho CRM 2016 is now available


Zoho unveiled the new version of its Zoho CRM. The biggest release ever brings multichannel sales, a brand-new email client for salespeople, a marketplace where developers can connect with end users, and other features. Multichannel support for phone, email, live chat, social media, and in-person meetings will let your team make the most of every interaction at a moment’s notice. The new gamification layer Gamescope allows to set up peer-to-peer contests for your teams and make selling fun. You can use badges and trophies to reward best practices and keep your team motivated and see who your top performers are and who could use some more coaching with insights from Advanced CRM Analytics. Zoho Marketplace offers extensions from major SaaS vendors, including MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge and SMS-Magic.


2015. Zoho CRM is now free for 10 users



In order to celebrate 10 years from the launch of Zoho CRM and double-down its commitment to small businesses, Zoho announced free Zoho CRM for up to 10 users. Of course they continue offering other editions, including Zoho CRMPlus, for those whose business needs have evolved. The Free10 plan includes leads, accounts, contacts, sales opportunities, web forms; workflow rule to automate sales follow-ups; documents module to share sales collateral with team; user permissions through roles and profiles. You can seamlessly integrate Zoho CRM with other Zoho business apps, like Campaigns, Support, SalesIQ, Survey, Projects, Reports, Google Apps and other third-party services.


2014. Zoho CRM adds Google AdWords integration, website and social media analytics



Zoho announced the biggest CRM update ever - Zoho CRM Plus. It allows to connect your Google AdWords account to Zoho CRM account so all your data-driven insights are in one place. Thus you’ll be able to close the loop between your online spending and your offline conversions. Another new feature - Zoho SalesIQ provides real-time website visitor intelligence for sales and marketing teams, enabling them to engage visitors, qualify and get them into the sales funnel. Unlike traditional website analytics that focus on aggregate visitor data, Zoho SalesIQ provides intelligence at the individual visitor level. And the third new feature - Zoho Social - provides actionable insights for marketers and companies who want to increase their social media engagement with better content, real-time monitoring and advanced analytics. Zoho CRM Plus is available for $50 per user per month.


2013. Zoho CRM upgraded for use in large companies



Although Zoho positions its SaaS services as solutions for small businesses, and the their CEO constantly talks about his company's philosophy being to help small businesses, who would refuse the big bucks that large corporations have? That's why Zoho is releasing a new version of Zoho CRM with features for large businesses. Specifically, these include features for territory management, which allow you to divide clients into groups by geography, assign different sales departments to these groups, obtain statistical data, and create forecasts for different regions. Zoho CRM Enterprise also now allows you to create custom modules, integrate more easily with third-party systems, and displays customer records from Facebook, LinkedIn, and Twitter in customer profiles. Furthermore, Zoho CRM has improved integration with the Zoho Campaigns marketing service.


2011. Zoho CRM интегрировали с Zoho Support



Zoho continues to integrate its numerous services, thereby increasing the value of each one. A logical step was the integration of the Zoho CRM CRM system with the Zoho Support customer support system. Now, sales representatives can see all customer support requests and the status of their tickets in the CRM system. Naturally, this is invaluable information if you want to sell further to a given customer. Tickets can be viewed by both contact and company.