Oki-Toki
Cloud contact center. Includes solutions for cost savings on communications services, monitoring and comparing agent performance, data management and operational security.
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Comments: 7
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2021. Oki-Toki updated its Speech Analytics
The developers of Oki-Toki have abandoned the monetization of transcripts, making them free. They focused on making transcripts not just a standalone feature, but a tool for automated speech analytics for operators. Now, analysis and transcription of recordings are available to the operator. You can create your own rules, dictionaries of monitored words, connect them to projects, and track violations, sales, and other important trigger words in real time. Combine it with the quality control tool to speed up call review—calls will be tagged. If you only need to track specific calls, you can now filter by rules, just like hashtags in CRM.
