Virtual PBX and telephony services for Azerbaijan

2025. Collabo - Azerbaijani virtual PBX



Collabo is an Azerbaijani business telephony service. It has a user-friendly mobile app where you can view call history, listen to recordings and customize your telephony management console. Features include multi-channel numbers, voice greetings, call distribution, autodialer, conference rooms, call recording, employee statistics, missed call tracking (notifications via email or Telegram), online listening and real-time prompting, and service quality assessment. The virtual PBX is integrated with all major CRM systems in Azerbaijan and the CIS. Prices start at ₼50 per month.


2020. ProCall is an Azerbaijani contact center management system.



Pronet, Azerbaijani developer of business management systems, introduced ProCall - call center solution that provides control panels for each role. Operator panel displays information about incoming and outgoing calls and registers them in the system. Supervisor panel allows the responsible person to monitor and direct the work of call center operators. Simultaneously, the supervisor can intervene in problems that arise at all stages of incoming call processing to the call center and provide assistance to operators. The manager's panel displays key performance indicators (KPIs) for measuring the effectiveness and productivity of the call center. KPI monitoring allows for an accurate assessment of the call center's service level. System administrators can provide online support to operators and supervisors, continuously monitoring the call center's work and adjusting its activities. A service quality assessment system is used to measure the service level of operators.


2018. Azercell introduces Virtual PBX service



Mobile operator Azercell Telecom has introduced a new service, Virtual PBX, which it calls the first service of its kind in the country. Existing mobile and landline phones can be connected to the service. Company receives a single multi-channel number for receiving and distributing incoming calls, can use the PBX for smartphones, create customer service centers, and provide a multi-channel hotline for advertising campaigns. In addition, the Virtual PBX provides exclusive opportunities to connect to an individual telesecretary, conference calls, call management, and about 10 other functions for business. Nowadays, when the main focus is on cost savings, this application will allow companies to increase productivity without spending money on additional equipment.