Ticketing Software for Eastern Europe

2025. HelpDeskEddy updated UI of the ticket list



The developers of HelpDeskEddy have redesigned the helpdesk system's ticket interface, taking into account current UI/UX trends and user feedback. The ticket list now offers significantly more space and less visual clutter. The arrangement of filters, labels, search buttons, status colors, priorities, and ticket types has been redesigned, along with many other improvements - all to make it easier for operators to work and more conveniently handle customer requests.


2025. Deskie gets Microsoft Teams channel



Microsoft Teams has replaced the Skype channel in the ticketing software Deskie. Now you can receive messages from users in this channel and reply to them from Omnidesk. Connecting to a Microsoft Teams channel is done via an app built within Microsoft infrastructure. Make sure your Teams subscription and workspace meet the requirements for creating such an app, and familiarize yourself with any limitations that may affect the integration. Creating Microsoft Teams apps is only available to users with Microsoft 365 commercial or government licenses. A Microsoft Teams subscription or any Microsoft 365 plan that includes Teams is required to get started.


2022. Zendesk is acquired for $10.2B



Zendesk turned down a $17 billion acquisition in February believing it was worth more. Today it was acquired for $10.2 billion by a consortium of private equity firms, well below that original offer. But the SaaS market has shifted dramatically over the last few months, and Zendesk has been caught in the middle of it in a maelstrom of investor drama. Earlier this month, the company concluded it would stay independent, a move that caused the stock price to plunge.

2018. Freshdesk Adds Twitter Alerts



Freshdesk has a new feature called "Twitter Alerts," which allows to track relevant @mentions about your company on Twitter, automatically notify agents, and create corresponding tickets in Freshdesk. This new feature will be very useful for companies looking to quickly respond to questions and criticism on Twitter. The @mention tracking algorithm is flexible and can be customized based on agent feedback. This helps minimize the generation of irrelevant tickets. If ticket generation from alerts is not required, it can always be disabled, leaving only alerts enabled.


2016. Zoho unveiled Zoho Desk - context-aware free helpdesk software


Zoho Desk - is a new name for Zoho Support and it's not just rebranding, but the brand new customer support software that presents customer issues against the broader context of their prior activities and interactions. Agents respond better when they have contextually relevant information about their customers. Zoho Desk brings customer information from Zoho CRM right into the ticket. The system helps agents automatically prioritize support tickets based on customer interactions. Filter tickets based on criteria like due-time, status, or customer type. Team Feed saves the day when you need a little help from your friends. And you can use @mentions to bring another colleague into the conversation, or to hand off the ticket to the right person. Zoho Desk provides free version for three agents.


2011. Zoho CRM интегрировали с Zoho Support



Zoho continues to integrate its numerous services, thereby increasing the value of each one. A logical step was the integration of the Zoho CRM CRM system with the Zoho Support customer support system. Now, sales representatives can see all customer support requests and the status of their tickets in the CRM system. Naturally, this is invaluable information if you want to sell further to a given customer. Tickets can be viewed by both contact and company.