ITSM software for Eastern Europe

2024. SimpleOne ITSM added tool for planning complex changes



The new version of SimpleOne ITSM introduces dedicated "Change Planning" widget, which allows you to customize the sequence and interrelationship of tasks for various stages of the change management process. Now, specialists can easily decompose the work involved in preparing, implementing, validating, and rolling back complex changes, track their status, and coordinate the actions of multiple performers. The planner is designed to simplify the organization of work on implementing major changes to the IT infrastructure involving multiple stakeholders. Now, agents, change managers and other process participants can more effectively decompose tasks, monitor their implementation and coordinate the work of specialists.


2021. HP Launches AI-Powered Services to Simplify Distributed IT Infrastructure Maintenance



To support the IT infrastructure of companies with remote workers, HP has developed a portfolio of services based on the HP TechPulse platform, which enables IT professionals to collect device information using machine learning. HP Smart Support, for example, is designed to reduce the number of HP support requests by leveraging cloud-based telemetry on device status. HP Active Care predicts situational developments and proactively notifies customers. HP Proactive Insights provides analytics for the entire fleet of corporate hardware from various manufacturers and operating systems, helping companies reduce the cost of ownership.


2020. ServiceNow updates its workflow automation platform



ServiceNow today announced the latest release of its workflow automation platform. With this, the company is emphasizing a number of new solutions for specific verticals, including for telcos and financial services organizations. This focus on verticals extends the company’s previous efforts to branch out beyond the core IT management capabilities that defined its business during its early years. The company is also adding new features for making companies more resilient in the face of crises, as well as new machine learning-based tools.

2013. Kaseya Traverse - SaaS system for network monitoring



Kaseya, an ITSM software developer, announced the release of Kaseya Traverse, a SaaS solution that provides enterprise network monitoring for cloud, virtualized, and distributed environments. Traverse synthesizes and automatically provides essential infrastructure information, allowing the solution to begin working immediately. It recognizes and learns normal network behavior patterns depending on the time of day, day of the week, month, or season and automatically sets various thresholds based on these patterns. Therefore, the solution immediately notifies IT specialists of any anomalies in system behavior. Traverse also provides built-in network configuration management, which allows you to backup and restore the configuration of all managed network devices (firewalls, switches, routers, etc.) and sends notifications upon detection of configuration changes.


2010. ManageEngine ServiceDesk Plus 8.0 for Windows/Linux Released



Zoho has released a new version of ITSM software ManageEngine ServiceDesk Plus 8.0. It features a service catalog, allowing IT staff to create and publish a list of available IT services and automate request processing for each of these services. An updated configuration management module makes it easier to scan computers on the network without opening ports or disabling firewalls. Furthermore, the new version expands the API interface and improves the intelligent ticket distribution system. Tickets are now distributed among IT support staff based on their area of ​​expertise, workload, and request importance. As a reminder, ManageEngine ServiceDesk Plus is a web-based system that can be installed on your Windows/Linux server. Pricing starts at $495 for the standard version.


2001. Previo has released a new version of eSupport Essentials.

Previo, an Estonian developer of helpdesk and IT software, announced the release of a new version of its product, eSupport Essentials 4.0. Along with the capabilities already available in previous versions (such as saving and quickly restoring data on multiple PCs simultaneously, remote administration, and complete recovery of stolen or damaged data), the new version of eSupport Essentials 4.0 offers a migration tool - convenient and fully automated transfer of all user data, settings, and configurations from one computer to another. This functionality provides a simple solution for software and PC upgrades for large corporate clients, enabling them to replace existing computers with more powerful ones and migrate to modern operating systems and programs. Previo is an innovator in 24/7 computer system support technology in the evolving corporate standards environment. Previo's clients include Motorola, Prudential, Nokia, the Pepsi-Cola Company, and other world-renowned companies. The company, formerly known as Stac, was known for its programs Stacker, ReachOut, Replica Tape, and for winning a lawsuit against Microsoft. Headquartered in San Diego, California, the company's software development and testing are carried out at its Estonian branch in Tallinn.